- 100% of service users strongly agree they had a positive experience
- 100% of service users strongly agree the service had a positive impact on their pupils
- service users strongly agree they had a positive impact on staff confidence, understanding or practice
- 100% of service users agree advice was transferable to other pupils, 75% strongly agreed with this statement
- of service users strongly agree the outreach worker understood and met their needs
- 100% of service are very likely to recommend Rowan Gate Outreach support to others
To access the latest survey insights and data, please download the report below
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CI CL End of Year Report 2425
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Service User Feedback
Please see below for specific feedback from SENCOs, school leaders, teachers, and teaching assistants who have accessed training and received in-school support. |
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Amazing! Nothing is too much trouble. Response time is really quick. Advice and resources shared are excellent. Thank you so much. |
The support from Rowan Gate in invaluable, particularly at a time where resources are stretched, need is high and waiting lists are long. We value the support incredible highlight and the training we have received has been exceptional also. |
So supportive with everything from observations to even picking their brains for random questions. |
The staff and team are very helpful and supportive and are always ready to give advice and support |
Always helpful and good to talk things through and find ways forward for the children |
Excellent - incredible knowledge, great rapport with staff & pupils, excellent communication, reports & practical advice/ templates etc |
Thank you for everything. The support has been amazing. Long may it continue |
Excellent. The staff INSET Lisa & Ellen have delivered has been outstanding. It has enabled us as leaders to drive forwards our continued commitment to inclusive practices. This provision has made a significant impact to us & to our school. Their observations are beneficial, informative & helpful. |
Staff training has been fantastic and feedback from staff has been very positive. Staff are implementing training which is fantastic. Training has been adapted and personalised to our setting which has been so helpful. Observations and reports are useful to staff and help me in gaining further support for pupils if needed. SENDCo support meetings keep me in track, help me realise the improvements some pupils have made and remind me how many pupils we have got support for. Staff are always able to advise and support which is beneficial to me. Communication is excellent. Referrals are responded to quickly, dates for observations are made quickly, but at a time to suit us to. I really cannot rate this team highly enough. Most importantly they support me, listen and empathise which often gives me the boost I need to keep going! |
We ae well supported, recommendations are very helpful, reports help gaining further support for pupils, parents find the outreach process reassuring and supportive. |
I am so very pleased with the support from Rowengate in all facets. Every member of staff that visits us is knowledgeable and reports are professional and useful. The change to a bank of resources helps also. |
Very thorough. RG have been invaluable to us this year. They have supported with twilight sessions for whole staff and have met to discuss our schools needs prior to this. Their support has a whole school impact as well as targeted. Resources are also high quality.The group observations have also been extremely supportive. Many of their reports have been used in applying for EHCPS |
Absolute gold. A very valued resource. Thank you |
Supportive staff with extensive knowledge and experience. Communication is fantastic and the turn around of reports is quick |
Rowan Gate have been incredibly supportive for us as a school. Referrals are acted upon quickly and observational reports are sent in a timely manner. Reports are thorough and have the resources recommended attached or links to them provided. |
Excellent. The Outreach team are extremely knowledgeable, supportive and professional. They have helped our students (and staff) enormously. Thank you! |
Outstanding |
Incredibly supportive and informative. Advice and strategies given to help us best support our children with the most vulnerable needs in the school. Training has also helped provide staff with knowledge and strategies. |
Always valuable advice is received. |
Fabulous! Everyone is helpful, supportive and has a wealth of knowledge. Contact following referral is quick and efficient. Staff training has been really informative and helpful. |
Very positive experience. Rowan Gate are incredibly knowledgeable and helpful and always respond quickly. As a school and SENCO, you are made to feel supported. |
Referrals are processed quickly and the support offered is relevant. |
Very supportive, timely and invaluable to support mainstream setting with specialist support |
Prompt, professional and specialist support provided that is judgement free and always supportive/informative and providing staff with new strategies |
As a school we have had very positive experiences with the outreach team, especially over the last academic year and this one so far. The staff who have come to school to support us for both observations and staff training are highly professional and provide really valuable feedback to staff. Reports are written in-depth and provide clear examples of strategies to implement. The reports and support which we have had this year have really helped to support our provision for SEN and how staff continually adapt practices to improve inclusion and accessibility in learning. We received staff training last academic year which was so powerful and our trust have recognised this too as the training (on workstations and visual structures) has been implemented across all classrooms. |
Rowan Gate have been a brilliant support for our setting where the SEND needs are growing all the time. |
Incredibly useful and supportive, very adaptive to our children's, staff and school needs. Great support for my SENDCo |
Very helpful and impactful when navigating systems that will support children in school. |
The advice and support from Lisa and the team is first class. Their knowledge and expertise is invaluable and I am always made to feel supported as well as being given positive helpful feedback which does not often happen as a SENDCo. |
Such a hugely valuable resource we are lucky to have in the north |
I am so grateful for the support Rowan Gate have offered our school. They have supported us to try to become the fully inclusive school we wish to be. Many of our SEND children are now making excellent progress and this is thanks to the support Rowan Gate have offered us. They have also helped to improve staff wellbeing as we tried to impact change and, for this, I will be forever grateful. I cannot thank Rowan Gate enough for their incredible support. |
Really helpful and professional, timely responses when support is requested. Reports are helpful and "parent friendly." |
We have always had a positive relationship with Lisa and her team. They are all incredibly supportive and help us to support the most vulnerable learners in our setting. Reports are sent in a timely way and help support provision. Communication is excellent and the relationship we have developed with them is excellent. They have been hugely beneficial in supporting a new school venture in setting up an undesignated unit provision and the cluster meetings linked to this have been excellent support mechanisms. |
As always, the support from Outreach has been amazing. They are always at the end of an email if needed and they go above and beyond to support to meet our needs. Thank you |
Regular training sessions and very informative to support quality first teaching |
Incredibly positive, referrals are responded to quickly, during consultation staff have felt heard and reassured, observations have felt supportive (even when everything goes wrong for a minute), reports are detailed and the resources signposted are free - which makes all the difference. Training has been wonderful, Lisa has delivered to our team on both occasions - feedback has been overwhelmingly positive from staff. Lisa's wealth of hands on experience as a practitioner cannot be underestimated in how powerful her messages are; she's been there and done it with regards to most cases she has been asked about from our team. To have access to such a high quality service that supports our schools without the concern of finding additional funding has been invaluable. |
My experience of Rowan Gate's Outreach service has been fantastic. The staff are always helpful, kind, supportive, able to offer suggestions and share their resources. Their knowledge of SEND is invaluable. They are always quick to respond to emails. Thank you for all your support this year. |
The outreach team have been invaluable in supporting us with our SEND pupils. They are flexible and provide a range of advice that is useful for teachers and support staff. We have not yet had an opportunity to utilise the training sessions however, would love to access this in the future. |
Rowan Gate outreach has always supported our school very professionally. They provide advice where needed and this helps us to support our children to be the best they can be. We have been supported by a variety of outreach staff and always found Lisa to be approachable. I feel able to ask simple (maybe silly) questions which she is able to answer as she is experienced and knowledgeable. Any training staff have accessed has been incredibly beneficial to their roles and more importantly the children. . |
Communication is always fantastic. Supper and advice is spot on and easy to implement suggestions with positive impact. The service is something I highly value to me and the school and more importantly the children. |
Extremely helpful and good advice to support |
Very useful specialist advice and also support where needed with general SEN specialist advice/ procedures across NNC, thank you! |
Very helpful and accessible |
100 % positive. Rowangate is a deal breaker when it comes to supporting staff and children. Responsive. As a setting we would not be where we are without Rowangate. Staff are knowledgeable and supportive. Amazing !! |
I personally have worked mainly with Lisa Blackwood over 2 different settings. In both settings, she organised meetings to catch-up on the children but also to support my mental well-being and to discuss ways she can support with the challenges I may have been facing with the children in my care. The consultants who have came to observe children have produced detailed, specific reports with actions to support their progress and the understanding of the staff working with those children. The resources offered are hugely beneficial and can be used for other children within the school. |
Excellent support and guidance that can be implemented near enough straight away |
Great support in ensuring all children can make progress. Careful consideration to workloads and the capacity to ensure strategies can be implemented in a mainstream school. Always available to support when needed. Really knowledgeable staff who understand the difficulties of meeting all needs. |
Very positive, really appreciate having the advice and support of specialists. |
The outreach service has been invaluable where we have had children with more complex needs and we have required advice for how to meet their needs. |
Friendly, informative staff support us to deliver ever increasing teaching for children with complex needs. |
As a new Sendco in the North, i have found this support amazing. I feel it gives teachers some coaching when the observations and conversations take place and also helps school to respond to needs in a timely manner. The resources have been great. We are hoping to explore more training opportunities for next year, especially for TAs. |
fantastic |
Invaluable service that offers timely support in a LA where there is very little else available to SENCos. Always find the advice helpful and the team are hugely supportive, thank you. |
Rowan Gate Outreach has provided an immense level of support to both me as SENCo but to all my staff. Reports are detailed and provide easy to follow recommendations. Lisa has provided support above and beyond when we have faced challenging situations and I really value her opinion. |
Hannah and all of the Outreach team have been brilliant in verbally discussing strategies and also sending over a whole wealth of resources to try with the child. They have then monitored progress after time and offered further strategies/resources. |
The support offered from Rowan Gate Outreach has been invaluable. Katy has been fantastic in supporting us with individual children, as well as supporting us with our undesignated provision. We have also worked with Hannah and Ellen who have also been amazing. |
Very helpful. Another layer of support for the SENCo. |
Your support has been phenomenal this year. I really can't thank you all enough. Support is timely and effective and the outreach team are so very knowledgeable. Couldn't imagine doing my job without your support! Thank you! |
The support from Rowangate has been hugely supportive, particularly with whole school staff training. We are a big staff with quite a range of experience, however feedback from our staff was very positive. We have accessed training on two occasions during an inset day and after both sessions, the impact was clear very soon after delivery. The team are supportive and over time, I feel they have adapted their support and advice more and more to support the rising level of SEN in a mainstream setting. |
The Outreach team are very understanding. They know our school. They are quick to come and to support. They have identified areas for staff training and have supported us. The reports are great for target setting and goals but also to share with parents. |
The involvement and advice of Rowan Gate Outreach Service have become a vital part of our SEND provision. They are a trusted and reliable source of support for many of our children, and their expertise is frequently sought after across the school. Their support has been instrumental in helping teachers deliver high-quality, inclusive teaching in the classroom. They have also played a key role in gathering strong evidence to support referrals and applications, including for Education, Health and Care Plans. Furthermore, the training they provide has been pivotal in upskilling our SEND team. It has ensured that staff are confident and well-equipped with the knowledge needed to effectively support our most vulnerable learners. We are extremely grateful for the continued support and positive impact of the Rowan Gate Outreach Service. |
Rowan Gate Outreach has been an essential part of improving our school's SEND provision. Not only have they provided high quality training, but it has been easy to digest and includes realistic ways teachers can support the vulnerable learners in their class. In addition to this, I have no doubt that had we not been able to access the service then EHCP applications would not have been as strong and therefor we would not have a high conversation from application to a plan being issued. The teams input is extremely valued here and I would want our relationship to continue forever to ensure the best outcomes for the children. The fact they are lead by Lisa is a huge plus as her knowledge and passion is second to none. The best SEND service that we engage with by far. |
Rowan Gate Outreach Team are an invaluable service to have access to in this county. They have been at the end of the phone or email whenever I have needed an answer to a question or advise or just to check something through with them. The training that they have given to the school has been very high quality and all staff were left making positive changes to their classroom/resources etc as a result of this. The quality of the feedback on reports and any verbal feedback has been full of good quality resources, hyperlinks etc with the individual child in mind - always remembering that teachers have 29 other children to cater for too!! The extensive knowledge that the team has is unbelievable - blimey they sure know their stuff - and if they are not sure, they will find out for us! |
The support, advice, help, recommendations and strategies that the Team have given school have been of exceptional quality and provide invaluable information for supporting, not just our SEND children but all of our children. The Team are fantastic! Thank you for your help and support over the last 12 months. See you next year! |
Positive |
Lisa and her team are amazing. They are helpful, forthcoming and supportive. Their reports are useful and link well to the child. |
We are always grateful for the support of the Rowangate team. They support with a large number of our pupils and are always available if we have any questions or are unsure of any of our cases. Our staff have shared that they feel that working with the team helps them with their confidence and that there has been improvements in practice but also how settled our young people are. We have applied aspects of support suggested to other children in school and this has been really successful. |
Excellent staff are knowledgeable and supportive and listen to concerns. Advice is useful and most importantly realistic to carry out within setting |
Rowangate Outreach has been an valuble resource that school have been able to draw upon. The reports are thorough and have helped not only improve outcomes but have also supported us to access funding from the local authortiy. The Rowangate literacy and numeracy assessments have been a fantastic tool that we are now using as part of our identification process. |
The outreach support has been invaluable and I’m very grateful that this service is available to us- long may it continue! |
I really enjoy working with RG Outreach Team. All staff I have met in the service have outstanding knowledge, ideas and resources. I have noticed that reports are more suggestions on approaches and provisions which is appreciated. I conduct my own in house observations and have used RG resources to share more widely for other individual children. The service is organised well and clearly has vision. We very much appreciate and enjoy working with Rowengate staff and thank you hugely for this support. |
Positive. It is positive to have someone to turn to discuss difficulties and advice. On occasions it can feel like a judgement and sometimes difficult as the outreach team are only seeing a small snippet. However majority of the team are welcoming and supportive. |
Rowan Gate respond to emails and referral requests in a very timely manner and always come into school with a positive energy and support for both the child being supported and staff. |